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Gateway offline alerts work by monitoring your gateways for regular updates. When FarmRoad doesn’t hear from a particular gateway for at least 60 minutes, it will send an offline alert.
Gateway offline alerts are designed to only alert once for a given gateway outage. 

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How to create a Gateway Offline alert

  1. Go to Manage alerts screen and select the Sensor alerts tab.
Farm Road Manage Alerts Sensor Alerts
  1. Click Create alert button
  2. Select Gateway Offline
Farm Road Create Gateway Offline Alert
  1. You can set up your preferred notification channel(s), and the desired recipients (either by role, team, or individual).
Farm Road Create Gateway Offline Alert Manage Alert
To receive alerts via Text message (SMS) or WhatsApp, your team members will need to have a mobile number entered in their FarmRoad profile.
  1. Click Update to apply your changes.
You will now receive automatic alerts when your FarmRoad gateways are offline.
Farm Road Gateway Offline Alert Created