> ## Documentation Index
> Fetch the complete documentation index at: https://waybeyond.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# How does the Gateway Offline alert work?

> With Gateway offline alerts, FarmRoad can automatically notify you in the event that any of your gateways stop reporting to FarmRoad.

Gateway offline alerts work by monitoring your gateways for regular updates. When FarmRoad doesn't hear from a particular gateway for at least 60 minutes, it will send an offline alert.

<Note>
  Gateway offline alerts are designed to only alert **once** for a given gateway outage. 
</Note>

## **How to create a Gateway Offline alert**

1. Go to **Manage alerts** screen and select the **Sensor alerts** tab.

<Frame>
  <img src="https://mintcdn.com/waybeyond/MM7O60Tbz5V_4RTv/images/FarmRoad-manage-alerts_sensor-alerts.png?fit=max&auto=format&n=MM7O60Tbz5V_4RTv&q=85&s=ceb489a7712fb9c5573432292e5bb6f9" alt="Farm Road Manage Alerts Sensor Alerts" width="2809" height="1746" data-path="images/FarmRoad-manage-alerts_sensor-alerts.png" />
</Frame>

2. Click **Create alert** button
3. Select **Gateway Offline**

<Frame>
  <img src="https://mintcdn.com/waybeyond/887egy2coy2dG1Zq/images/FarmRoad-create-Gateway-Offline-alert.png?fit=max&auto=format&n=887egy2coy2dG1Zq&q=85&s=a6a3ad888bb8fabf07d084157527a7c9" alt="Farm Road Create Gateway Offline Alert" width="2850" height="1774" data-path="images/FarmRoad-create-Gateway-Offline-alert.png" />
</Frame>

4. You can set up your preferred notification channel(s), and the desired recipients (either by role, team, or individual).

<Frame>
  <img src="https://mintcdn.com/waybeyond/887egy2coy2dG1Zq/images/FarmRoad-create-Gateway-Offline-alert_manage-alert.png?fit=max&auto=format&n=887egy2coy2dG1Zq&q=85&s=0255ea5804c8d32e97ba79cd3dbec659" alt="Farm Road Create Gateway Offline Alert Manage Alert" width="2860" height="1778" data-path="images/FarmRoad-create-Gateway-Offline-alert_manage-alert.png" />
</Frame>

<Danger>
  To receive alerts via Text message (SMS) or WhatsApp, your team members will need to have a mobile number entered in their FarmRoad profile.
</Danger>

5. Click **Update** to apply your changes.

You will now receive automatic alerts when your FarmRoad gateways are offline.

<Frame>
  <img src="https://mintcdn.com/waybeyond/887egy2coy2dG1Zq/images/FarmRoad-Gateway-Offline-alert-created.png?fit=max&auto=format&n=887egy2coy2dG1Zq&q=85&s=77ac3e75b26a9b7cb5cb4423d54002a4" alt="Farm Road Gateway Offline Alert Created" width="2854" height="1770" data-path="images/FarmRoad-Gateway-Offline-alert-created.png" />
</Frame>